Victorian Collectables Frequently Asked Questions

How will my order be delivered? We send all purchases via Registered Postal Services.

What happens if I don't receive my order? If for any reason you haven't received your order by the estimated delivery date of 14 business days from shipping, please do contact us as soon as possible and we will investigate and let you know the shipments status.

Can I send my order to address different than my address? What to do if PayPal does not allow me to do so? - YES! we can send your order to a different address e.g. directly to your friend/loved ones or your own different address, then please un-tick "Please deliver to my address". - Please ignore delivery address on PayPal if you cannot amend your delivery address on PayPal. We understand that PayPal only allows the delivery to addresses registered with them, but we will still deliver the order to the address you provide us for delivery. Send us an email with the address you wish to use. sales@victoriancollect.com

What is your returns policy? You have 10 working days (14 days total) in which to return your item(s). You must first get a return authorization code prior to sending your return by mail or UPS with tracking. Your refund or credit will be issued within 14 days after receiving the item(s) and inspecting/confirming the condition.

How can I pay with my Credit/Debit card, if I am not a PayPal Member? - When you reach the PayPal page after you "Confirm Order", select "Checkout as a Guest" on PayPal

How do I clean my purchase? To clean silver we use a silver cloth for regular shining, it is easy and gives great results as it doesn’t leave any residue. If further action is still needed then silver dip is called for!